Refund Policy – House of Brown
At House of Brown, we value your time and our stylists’ commitment to providing exceptional service. Please read our refund policy carefully before booking:

• Deposits: A 50% non-refundable deposit is required to secure your booking. This deposit will be credited toward the total cost of your service on the day of your appointment. Deposits are non-refundable under any circumstances, including cancellations and no-shows.

• No-Shows & Cancellations: If you do not attend your appointment or cancel without adequate notice, the remaining balance is still required and must be paid within 24 hours. We do not offer refunds for missed appointments.

• Rescheduling: We understand that plans can change. If you need to reschedule, please notify us at least 48 hours in advance to avoid being charged for the full service. Rescheduling requests made within 48 hours of the appointment may result in a forfeited deposit.

• Service Concerns: If you are unhappy with a service, please contact us within 72 hours of your appointment. We do not offer refunds, but we are committed to resolving concerns with a correction appointment where appropriate.

• Public Holiday & After-Hours Surcharge: A 25% surcharge applies to bookings on public holidays or outside regular business hours (9am-5pm). This surcharge is non-refundable.

By booking with House of Brown, you agree to these terms and conditions.